Rujukan Laman

Terms & Conditions That Govern Your Account

These terms set out the rules that apply when you open an account with canyon44 and use any part of our platform — including the lobby, wallet, and…

Applies to all Malaysian account holdersCovers deposits via Touch 'n Go, GrabPay, Boost dan FPXJurisdiction-dependent accessSubject to periodic updatesContact us for any clarification

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

canyon44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every interaction you have with canyon44 — from the moment you register an account through to each session in the lobby, each deposit you submit, and each withdrawal request you raise. Your use of payment methods including Touch 'n Go, GrabPay, Boost

1
dan FPX is subject to these terms as well as the conditions set by each payment provider. Access to certain features depends on whether doing so is lawful in your jurisdiction; where local law does not permit access, those features are not available to you. We
2
may update these terms at any time and will notify you through your registered account contact. If you disagree with a change, you may close your account. Continuing to use the platform after a change takes effect means you accept the updated terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERIES

How to Reach Us About These Terms

Team online

Live Chat

Our live chat team is available around the clock. If any clause in these terms is unclear, open a chat from your account dashboard and we will walk you through it in plain language.

Email Support

Send a written query to our support address if you need a formal response or a record of our clarification. We aim to respond within one business day for terms-related questions.

Help Centre

Our help centre holds plain-language summaries of each major clause, including sections on account suspension, withdrawal conditions, and how payment disputes are handled under these terms.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

canyon44 applies specific practices around account data, cookies, security and retention so you know exactly where you stand under these terms. Below is a plain account of each area.

Data We Hold

We collect the information you provide at registration and any data generated during your sessions. This is used solely to operate your account, process transactions, and meet any reporting obligations under applicable law.

Cookie Use

We use session and analytics cookies to keep you logged in, remember your lobby preferences, and understand which parts of the platform you visit most. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by a password you set at registration. We recommend using a unique password and enabling any two-step verification option visible in your account settings. Never share your credentials with anyone.

Data Retention

We keep your account records for as long as your account remains open and for a defined period after closure, as required by applicable regulations. You may request a summary of what we hold at any time.

Your Contact for Changes

To request a correction to your personal data or to ask us to delete information that we are not legally required to keep, contact our support team via live chat or email with your account reference number.

Requesting Your Records

You may ask us for a copy of the personal data we hold on your account. Submit the request through our email support channel and include the email address registered to your account so we can verify your identity.

Common Questions About Our Terms & Conditions

If something in these terms is not clear, the answers below cover the questions we hear most often from account holders in Malaysia.

Access depends on whether doing so is lawful under the laws of your jurisdiction. Where local law permits it, you may open and use an account. It is your responsibility to check the rules that apply to you before proceeding.

We will notify you through the contact details registered to your account whenever material changes are made. A notice will also appear the next time you log in. If you continue using the platform after the effective date, you accept the updated terms.

We reserve the right to suspend or close your account if we determine that a breach has occurred. Any balance in your wallet at the time of closure will be handled in line with the relevant clause in the terms, which our support team can explain to you.

Yes. All deposits — including those made through Touch 'n Go, GrabPay, Boost dan FPX — are subject to these terms and also to the separate conditions of each payment provider. Both sets of rules apply simultaneously.

Email our support team from the address linked to your account and ask for a data summary. We will verify your identity and send you the records we hold within the timeframe required under applicable data regulations.

Minor editorial corrections may be made without formal notice, but any change that affects your rights or obligations will be communicated to you before it takes effect. We keep a dated record of each version so you can see what changed.

Contact our support team via live chat or email. Provide your account reference and describe the clause you believe was applied incorrectly. We will review the case and respond in writing with our position and next steps.

Terms & Conditions That Govern Your Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Account Rights

Data We Hold

Cookie Use

Account Security

Data Retention

Your Contact for Changes

Requesting Your Records

Common Questions About Our Terms & Conditions

01 Can I use my canyon44 account if I am in Malaysia?

02 How will I know when these terms change?

03 What happens if I breach these terms?

04 Are deposits made via Touch 'n Go and GrabPay covered by these terms?

05 How do I request a copy of my personal data?

06 Can these terms be changed without notice?

07 Who can I speak to if I disagree with how these terms have been applied to my account?

Related Pages