Rujukan Laman

How canyon44 Handles Your Personal Data

canyon44 is committed to being transparent about what personal data we collect, why we collect it, and how long we keep it — so you can make informed…

Data You ControlNo Third-Party SellingSecure Account StorageCookie TransparencyRight to Request Deletion

Explore the Lobby Read FAQ

What Data We Collect and Why

canyon44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a canyon44 account, we collect the information needed to operate your account — your name, contact details, and payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX. We also record transaction history so we can resolve disputes and verify

1
withdrawals accurately. Device data and session logs are collected to protect your account from unauthorised access and to keep the platform running correctly. We do not sell or rent your personal data to third parties. Data processing is carried out in accordance with applicable Malaysian personal
2
data protection law, and your account data is stored on servers with encryption at rest. Where local law permits, we may share limited data with payment processors solely to complete your transactions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Email Privacy Team

Send a written request to our dedicated privacy address and we will respond within 10 working days. Include your registered account email so we can verify your identity before processing any data request.

Live Chat Support

Our chat agents are available around the clock and can log a formal data query on your behalf, forwarding it directly to the privacy team with your account details already attached for faster processing.

Help Centre Request Form

Submit a structured data request through the Help Centre form — covering access, correction or deletion — and receive a tracking reference number so you can follow the status of your request at any time.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply consistent data-handling practices across every part of your canyon44 account — from the moment you register through every deposit and withdrawal.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time; disabling analytics cookies does not affect account functionality.

Account Security Measures

Passwords are stored as one-way hashes and never readable by staff. Two-factor authentication is available on your account settings page, and all login attempts from new devices trigger an email alert to your registered address.

Data Retention Schedule

Transaction records are retained for the period required under Malaysian financial regulations. Account profile data is kept for as long as your account is active; once you request closure, non-regulatory data is deleted within 30 days.

Payment Data Handling

We do not store full card numbers or full e-wallet credentials on our servers. Payment tokenisation is handled by the respective processor — Touch 'n Go, GrabPay, or Boost — and only a masked reference is held on our side.

Your Right to Access and Correct

You may request a copy of the personal data we hold on your account at any time. If any detail is inaccurate — such as a name spelling or contact number — submit a correction request through live chat and we will update it within five working days.

Third-Party Disclosure Rules

Personal data is shared with third parties only where necessary to complete a payment, comply with a legal obligation, or prevent fraud. We do not share data for advertising purposes, and any processor we engage is bound by data confidentiality terms.

Your Privacy Questions Answered

These questions cover the data rights and account privacy topics we hear about most from Malaysia account holders. If your situation is not covered here, contact our privacy team directly via email or live chat.

We collect your name, email address, phone number, date of birth and the payment method identifiers you link to your account, such as your Touch 'n Go or GrabPay reference. Device and session data is also logged for security purposes.

Yes. Submit a data access request through the Help Centre form or email our privacy team with your registered account email. We will compile and send your data within 10 working days of verifying your identity.

Contact us via live chat or email to request account closure and data deletion. Non-regulatory data is removed within 30 days. Some transaction records must be kept for the period required under Malaysian law before deletion is possible.

Only where it is necessary — to process a payment through Touch 'n Go, GrabPay, Boost or FPX, to comply with a legal requirement, or to prevent fraud. We do not sell your data or share it for marketing purposes.

We do not store full e-wallet credentials or card numbers on our servers. Each payment method uses tokenisation managed by the respective processor, so only a masked reference is held on the canyon44 account side.

We use session cookies for login continuity and analytics cookies to see which pages are visited most. Analytics cookies can be disabled in your browser settings without affecting your ability to log in or make transactions.

Reach our privacy team by email or through the Help Centre form. If you are based in Malaysia and feel your concern is unresolved, you may also escalate to the relevant data protection authority under applicable Malaysian personal data protection law.

How canyon44 Handles Your Personal Data

Reach Us About Your Data

Email Privacy Team

Live Chat Support

Help Centre Request Form

How We Protect and Manage Your Account Data

Cookie Policy

Account Security Measures

Data Retention Schedule

Payment Data Handling

Your Right to Access and Correct

Third-Party Disclosure Rules

Your Privacy Questions Answered

01 What personal data does canyon44 collect when I open an account?

02 Can I request a copy of all the data canyon44 holds about me?

03 How do I ask canyon44 to delete my personal data?

04 Does canyon44 share my data with anyone outside the platform?

05 How are my payment details kept safe?

06 What cookies does canyon44 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have not been respected?

Related Pages